Refund policy

OmniSelect - Return & Refund Policy

At OmniSelect, we are committed to providing high-quality, authentic spices and food products. If you experience any issue with your order, please review our Return and Refund Policy below.

1. 10-Day Return Limit We offer a 10-day return policy. You have exactly 10 calendar days from the date you receive your parcel to request a return, exchange, or refund.

  • Note: Any return or exchange request submitted after 10 days of delivery will strictly NOT be accepted.

2. Conditions for Return & Exchange Due to health and food safety standards for spice products, returns are accepted under the following conditions:

  • You received a damaged, leaking, or broken package upon delivery.

  • You received the wrong item or size compared to what you ordered.

  • An item was missing from your delivered box.

  • The product was expired or unsealed upon arrival.

Important: For health and hygiene reasons, opened, unsealed, or partially used spice packages cannot be returned or refunded unless there was a delivery defect.

3. How to Request a Return To process your return within the 10-day window, please follow these steps:

  • Contact our support team on WhatsApp or Email.

  • Provide your Order ID, Customer Name, and Phone Number.

  • Send clear photos or an unboxing video showing the damaged/incorrect item along with the courier shipping label.

4. Non-Returnable Items Returns will not be processed in the following cases:

  • Return requests submitted after the 10-day deadline.

  • Opened or used spice packages.

  • Change of mind after the order has been dispatched.

  • Products damaged due to improper storage (moisture or direct heat) after delivery.

5. Refunds & Replacements Once your claim is inspected and approved:

  • Replacement: A fresh replacement item will be dispatched within 2 to 3 business days.

  • Refund: If a replacement is unavailable, a full refund will be processed to your JazzCash, EasyPaisa, or Bank Account within 5 to 7 working days.

6. Order Cancellation You can cancel your order free of charge before it is dispatched. Once the parcel is handed over to the courier service, it cannot be cancelled.

7. Contact Us For return requests or support within your 10-day window, please reach out to us:

  • Brand Name: OmniSelect

  • Email: omniselect.pk@gmail.com

  • WhatsApp / Call: 03001264490

  • Support Hours: Monday – Saturday (9:00 AM – 9:00 PM PKT)